Privacy Policy

Provynx SMS ("Provynx SMS," "we," "us," or "our") operates a platform that provides virtual SMS numbers and real-time OTP verification for account sign-ups. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit provynx.com, create an account, purchase virtual numbers, or receive OTP codes through our dashboard.

By using Provynx SMS, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the service.

We collect information that is necessary to operate virtual SMS orders, maintain your wallet, secure your account, and provide customer support.

We use the information we collect for legitimate business purposes connected to providing secure SMS verification services.

When you place an order, Provynx SMS assigns a temporary virtual phone number and displays SMS messages, including OTP codes, that arrive for that order while it remains active. This message content is tied to your account and order history so you can complete verification workflows.

Virtual numbers are disposable and intended for short-lived verification use. Message content may be retained for a limited period for troubleshooting, billing reconciliation, fraud prevention, and legal compliance before being deleted or anonymized according to our retention practices.

You are responsible for how you use OTP codes and virtual numbers. Do not use Provynx SMS to intercept messages for accounts you do not own or control without authorization.

We do not sell your personal information. We share data only with trusted parties that help us operate the service or when required by law.

Provynx SMS uses cookies and similar technologies to keep you signed in, remember preferences, protect against unauthorized access, and understand how the platform is used. Session cookies are essential for authentication and expire when you log out or after a defined session lifetime.

You can control non-essential cookies through your browser settings. Disabling essential cookies may prevent you from signing in or completing orders.

We retain personal information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

Order records, wallet transactions, and security logs may be kept for a longer period where required for accounting, fraud prevention, or regulatory reasons. OTP message content associated with expired orders is deleted or anonymized on a rolling basis unless retention is required for an open support case or legal request.

When you delete your account, we will delete or anonymize personal information within a reasonable timeframe, except where retention is required by law or legitimate business needs such as completed payment records.

We implement administrative, technical, and organizational measures designed to protect your information, including encrypted transport (HTTPS), hashed credentials, access controls, and activity monitoring.

No online service can guarantee absolute security. You are responsible for safeguarding your account credentials and promptly notifying us at hello@provynx.com if you suspect unauthorized access.

Depending on your location, you may have rights to access, correct, delete, restrict, or export personal information we hold about you, or to object to certain processing.

You can update profile details from your account settings, manage notification preferences in the product, and request account deletion or data access by contacting hello@provynx.com. We may need to verify your identity before fulfilling a request.

If you are located in the European Economic Area, United Kingdom, or other regions with data protection laws, you may also lodge a complaint with your local supervisory authority.

Provynx SMS may process and store information in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or equivalent mechanisms required by applicable law.

Provynx SMS is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal data, contact hello@provynx.com and we will take steps to delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and revise the "Last updated" date. Continued use of Provynx SMS after changes become effective constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or our data practices, email us at hello@provynx.com.